Refund policy
Refund & Return Policy
Because all products in our store are custom-made to order through print-on-demand partners, we do not accept returns or exchanges for reasons such as ordering the wrong size, colour, or simply changing your mind. Please review sizing guides carefully before purchasing.
Damaged, Defective, or Wrong Items If your order arrives damaged, defective, or incorrect, we'll make it right. Contact us within 30 days of delivery at nastycanadian@northmail.ca with:
- Your order number
- A clear photo of the issue
We'll arrange a free reprint or a full refund depending on the situation — at no cost to you.
Lost Packages If your package appears lost, please reach out within:
- 30 days of the estimated delivery date for domestic orders
- 45 days for international orders
We'll investigate and, if eligible, arrange a reprint at no cost.
Wrong Address Please double-check your shipping address before placing your order. We're unable to offer reprints or refunds for packages lost or returned due to an incorrect address provided at checkout.
Non-Returnable Items We do not accept returns on sale items or gift cards.
European Union — 14-Day Cooling-Off Period If your order is shipped into the European Union, you have the right to cancel within 14 days of receiving your item, for any reason. The item must be unworn, unused, with tags, and in its original packaging.
Refund Processing Once a refund is approved, it will be applied to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at nastycanadian@northmail.ca.